Returns & Exchanges

At Jean Marc, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your Jean Marc account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Carefully pack the items in their original boxes to ensure they are protected during transit, including any promotional gifts if applicable.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.